FREQUENLY ASKED QUESTIONS
HOW do I set up online banking?
We offer a convenient, safe and secure way to bank with us anytime, anywhere. With online banking, you can check your account balance, review transaction history, pay your bills and even transfer funds between accounts without ever leaving your home. Click here to enroll in online banking.
HOW do I start using Mobile Banking?
Download our Mobile Baking App from Google Play for Android devices, or iTunes for Apple iPhones and iPads, and log in using your online banking ID.
WHY am I unable to access Mobile Banking?
In order to use Mobile Banking, you must be enrolled in Online Banking. Please take a moment to enroll in Online Banking before attempting to use the Mobile Banking App.
HOW can I open a new checking account?
You have the choice of opening a checking account at any of our banking centers. Contact us at (305) 642-2440 to learn about new account requirements.
WHAT do I need to open a new account?
Eligibility requirements and the required documentation to open a new account vary by ownership type. Specific information can be obtained at any of our banking centers or by phone at (305) 642-2440.
CAN I open a new checking account if I am located outside the U.S.?
While we are able to open accounts for individuals and businesses located outside the U.S., the account must be opened in person at one of our branches. Please contact our banking center for more information and new account requirements at (305) 642-2440.